Refund Policy

Last Updated: September 30, 2025

✅ 30-Day Money-Back Guarantee

If you're not satisfied within the first 30 days, we'll refund you 100%. No questions asked.

1. Our Commitment

At OatCode, we stand behind our service. We want you to be completely satisfied with your website and our service. If we don't meet your expectations, we'll make it right or give you a full refund.

2. 30-Day Money-Back Guarantee

What's Covered:

✅ Full refund of all subscription fees paid within the first 30 days
✅ No questions asked - if you're unhappy, you get your money back
✅ Applies to your first month only (initial signup)
✅ Processed within 5-7 business days

How It Works:

Sign up for OatCode
Try the service for up to 30 days
If unsatisfied, contact us within 30 days of your signup date
Get your money back - full refund, no questions asked

Example:

Signup Date: January 1, 2025
Deadline to Request Refund: January 31, 2025
Refund Amount: $197 (full first month payment)

3. Refund Scenarios

Scenario	Refund	Explanation
Request within 30 days	✅ Full refund	Money-back guarantee applies
Request after 30 days	❌ No refund	Guarantee period expired
Mid-month cancellation (within 30 days)	✅ Full refund	Guarantee applies to entire first month
Mid-month cancellation (after 30 days)	❌ No partial refund	Subscription runs until end of billing period
Payment dispute/chargeback	Case-by-case	Contact us first to resolve
Terms of Service violation	❌ No refund	Termination for cause

4. After the 30-Day Guarantee

Cancellation (After 30 Days):

You can cancel anytime
Your subscription continues until the end of your current billing period
No refund for partial months
No recurring charges after cancellation

Example:

Billing Date: 1st of every month
Cancellation Date: March 15th
Last Day of Service: March 31st (end of billing period)
Refund: $0 (no refund for March 16-31)
Next Charge: None (subscription cancelled)

5. How to Request a Refund

Automated Refund Process

Our AI-powered system processes refunds automatically 24/7:

Step 1: Submit Request

Email us at:

Email: support@oatcode.com
Subject: "Refund Request"

Step 2: Automatic Processing

Our AI will:

✅ Verify your account and eligibility (within 30 days)
✅ Process your refund automatically via Stripe
✅ Send confirmation email with refund details
✅ Average processing time: < 5 minutes

Step 3: Refund Timeline

Refund Approval: Instant (if within 30-day guarantee)
Stripe Processing: 1-2 business days
Bank Posting: 3-5 business days (depends on your bank)
Refund Method: Original payment method (credit card)

💡 Pro Tip: Most refund requests are approved and processed within 5 minutes by our AI system. No waiting for business hours!

6. What Happens After Refund

Website Access: Immediate termination after refund approval
Content: We'll provide a copy of your website content/files upon request
Backups: Retained for 30 days (in case you change your mind)
Data Deletion: All data permanently deleted after 30 days
Re-signup: You can sign up again in the future (guarantee applies again)

7. Prorated Refunds

We do not offer prorated refunds except:

Exception 1: Service Outage

If your website is down for more than 24 hours due to our error
We'll credit you for the downtime (prorated)

Exception 2: Our Mistake

Billing error, double charge, etc.
Full refund of the incorrect charge

Exception 3: Termination by Us

If we terminate your account without cause
Prorated refund for unused days

8. Chargebacks and Disputes

Please Contact Us First!

If you have an issue, please contact us before filing a chargeback. We'll resolve it quickly!

If You File a Chargeback:

Your account will be immediately suspended
We'll provide documentation to your bank
If the chargeback is deemed invalid, you may be liable for fees
We're happy to work with you directly to avoid this

9. Special Circumstances

9.1 Technical Issues

If you experience persistent technical issues:

Contact support immediately
We'll fix the issue within 48 hours
If we can't fix it, refund available (even after 30 days)

9.2 Service Not Delivered

If we don't deliver your website within 48 hours:

Full refund available immediately
Plus $50 credit for the inconvenience (if you want to continue)

9.3 Misrepresentation

If our service doesn't match what was promised:

Contact us to discuss
We'll make it right or provide a full refund

9.4 Force Majeure

If we can't provide service due to events beyond our control (natural disaster, war, etc.):

We'll suspend billing
No charges during service interruption
Refund option available if service can't resume

10. Non-Refundable Items

The following are not refundable:

Domain registration fees (separate service, if purchased)
Third-party services (email hosting, if purchased)
Custom development work beyond our standard service
Months 2+ of subscription (only first 30 days are covered by guarantee)

11. Refund Abuse

We trust our customers, but reserve the right to refuse service to anyone who:

Repeatedly signs up and requests refunds
Downloads website content and immediately requests refund
Files fraudulent chargebacks
Abuses our support team

12. Changes to Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. The policy in effect at the time of your signup applies to your account.

13. Questions About Refunds

If you have questions about our refund policy or want to request a refund:

Email: support@oatcode.com
Subject Line: "Refund Request" or "Refund Question"
Business Name: OatCode
Address: 341 W Carriage Dr Apt B

Response Time: Our AI responds to refund requests instantly (24/7 automated processing).

14. Our Philosophy

We believe in providing exceptional service and value. Our 30-day money-back guarantee demonstrates our confidence in our service. We want you to be thrilled with your website, not worried about your investment.

If you're not happy, we're not happy. We'll make it right or refund you. Simple as that.

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